Closed Captioning

For closed captioning concerns regarding KDBC 4News and KDBC 4.2 (MyNetwork/ThisTV), please contact our captioning hotline:

Jaime Martinez
Chief Engineer
Phone: (915) 496-4480
Fax: (915) 542-1587

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day

Written closed captioning complaints should be directed to the following:

Clis Calleros
Assistant General Manager
KDBC 4 News
801 N. Oregon
El Paso, Texas 79902

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.