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Monday, September 30, 2013 - 5:18pm
El Paso, TX (KDBC) — The Better Business Bureau is issuing a warning that Netflix is the latest in a long line of companies to be plagued with a phishing scam using their name.
A spokesperson from Netflix confirmed the phishing attempt and stated that Netflix has identified the originating website and has executed a shutdown of that site. The scam is not just limited to Netflix customers. It uses the company's name and logo and most of the emails contain the subject line "Netflix Account Closed." The bogus email contains links that contain phishing malware that can steal information from your computer.
The Netflix spokesperson stated, "We always tell people 'Don't click any links.' Go directly to the website, sign into their account. If there is a problem with the account, we (Netflix) will typically have a banner at the top of the website that there is a problem with their account." Consumers also can call the customer service number at 866-716-6812 to speak with a Netflix representative about their account.
The BBB is instructing people to follow these tips:
• Do not open any attachments.
• Do not click on any links.
• Delete the email from your inbox, and delete it again from your trash or recycling folder.
• Run a full system scan using reputable virus software.
BBB also recommends that all domain owners set up a sender policy framework (SPF) and set their spam filter to use it. Using the SPF standard helps fight spam and phishing attacks by allowing your email servers to verify whether an email is legitimate.